Delta Team Tactical offers a 30 day return, refund and exchange policy. You must email or call Delta Team Tactical and obtain an RMA number prior to any return, refund, or exchange. All returns must include the original order number, receipt or invoice, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number. Returns, refunds, and exchanges may take up to two weeks, not including transit times, for processing after we receive it. Return shipping costs will be the responsibility of the returning party, with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded.
After 30 days from delivery, returns on items that are unused and in the original packaging, ready for resale, will be accepted, subject to a 15% restocking fee for up to 60 days. If the product packaging has been opened or damaged or the product is damaged, installed or used, the item will be rejected or subject to a 25% restocking fee. This includes taping the original box or packaging or not returning the item with outside wrapping to protect original boxes or packaging or parts, accessories and instructions. The return must include ALL items that were shipped with the product. Shipping charges and/or shipping costs are not subject to refunds. Products not subject to returns include custom configured products, used products, special orders, and items sold "as is" "no returns" or "used". No items may be returned after 60 days for refund or credit. Refunds will be made against the original credit card used for payment. If the original credit card is no longer valid, an alternative form of payment will be made.
All Items being returned for warranty exchange must follow the above policy in regards to obtaining an RMA number, information requirements etc. Delta Team Tactical will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and a check or money order for return shipping of $10.00 must accompany items being returned for warranty for return shipping costs. We have a limited lifetime warranty on all parts that are NOT considered normal wear type items. Those normal wear items include things that are normally replaced periodically or that will wear out during normal use such as firing pins, extractors, barrels and other parts that are expected to wear as they are used. Warranty does NOT include ANY part that has been modified, abused or altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart that are not normally user serviceable such as scopes and sights. Warranty covers defects in manufacturing and materials only and does not include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified and damage incurred by the user on installation or building.