Warranty and Return Policy:
For any issues with your order including incorrect, missing, damaged, and/or broken products, you must notify customer service via email at [email protected] within 48 hours of your, package being delivered. Please include photos of the damaged/broken products in the email you send to us. If you are missing products, please include photos of your packaging and note the missing items in your email to us. If customer service is not notified within 48 hours of the package being delivered to you, replacements may not be made and/or compensation may not be issued. We put forth a great effort to respond to these emails quickly. However, during the busy time of year, we may fall a little behind on getting back to you in a timely manner. Be assured that if the effort to contact us is made within 48 hours of receiving the package you will not be penalized.
Delta Team Tactical will accept returns with an approved RMA and are subject to a 5% restock fee minus shipping costs. You must email or call customer service to obtain an RMA number prior to any return, refund, or exchange. If you fail to obtain an RMA number prior to returning the product, the product is not subject to refunds or exchanges and will be shipped back to the customer. All returns must include the original order number, receipt, or invoice. It must also include the billing address, shipping address, contact phone numbers, contact emails, and the RMA number. Photo or video evidence is required before the return is authorized. Returns, refunds, and/or exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s). Return shipping costs will be the responsibility of the returning party with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded.
After 30 days from the time you receive your order, returns on items that are unused and in the original packaging, ready for resale will be accepted and subject to a 15% restocking fee. If the product packaging has been altered, including written on, opened, damaged, or the product is damaged, installed or used, the item will be rejected and/or subject to a 25% restocking fee. This includes missing the original box or packaging or returning the item without outside wrapping to protect original boxes, packaging or parts, accessories, and instruction. The all items that are included on the RMA must include ALL items that were shipped with the individual product. If items are missing the refund will be assessed and partially refunded or not refunded at all. Shipping charges and/or shipping costs are not subject to refunds.
Products not subject to returns include serialized parts, custom configured products, used products, special orders, and items sold “as-is”, “no returns”, or “used”. No items may be returned after 60 days for refund or credit. Refunds will be made against the original credit card used for payment. If the original credit card is no longer valid, an alternative form of payment will be made.
All items being returned for warranty exchange must follow the above policy in regard to obtaining an RMA number and information requirements. Delta Team Tactical will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and a check or money order for return shipping of $10.00 must accompany the items being returned. If the funds are not received with the return, Delta Team Tactical is not required or obligated to honor the warranty exchange, and subsequently we will not ship a replacement part to you.
We offer a limited warranty on materials and workmanship in parts that are NOT considered normal wear type items. The warranty timeline is 30-days after delivery for unassembled products and 60-days after delivery for assembled products. Therefore, normal wear items include things that are normally replaced periodically or parts that may wear out during normal use such as firing pins, extractors, and barrels. This warranty DOES NOT include ANY part that has been modified, abused, disassembled, or
altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart that are not normally user serviceable beyond normal field stripping, such as scopes, sights, and barreled uppers. Using Loktite or other thread locking compounds or non-standard gunsmithing tools such as a pipe wrench on parts automatically voids the warranty on those parts. Our returns department reserves the right to inspect ALL returns and determine a value, if any, for replacements and refunds.
Our warranty covers defects in manufacturing and materials only. This warranty DOES NOT include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified, and damage incurred by the user on installation, modification, assembly, or damage caused by the ammunition. If we receive something back that we find was not included in our warranty, the customer will have to pay the shipping to us and back to them or we will destroy the property and will not issue credit or a refund.
Returns on 80% Lowers (receiver Blanks):
Returns are accepted on 80% lowers as long as they are not altered in ANY manner. The ATF has strict
guidelines on these products, please visit this link for any questions:
https://www.atf.gov/qa-category/receiver-blanks. If you have altered the lower and find it has a
manufacturers defect, please contact the manufacturer.
On Sale Item Policy:
Items purchased that later go on sale during the processing time, prior to the original items shipping, are subject to a price difference adjustment in store credit only. Items that go on sale and have been shipped prior to the start sale date are not eligible for price adjustment.
Warranty Policy for Builds:
For any assembled builds that arrive with blemishes/cosmetic defects on the inside of the product that do not affect the functionality of the product a partial refund may be issued depending on the severity of the blemish/cosmetic defect up to 60-days after delivery. The severity of any and all blemishes/cosmetic defects will be determined by Omega Tactical Distribution. A repair can be authorized depending on the determined severity of the blemish/cosmetic defect. If the defect is on the visible or outer portion of the assembled upper build, the product may be shipped back to Omega Tactical Distribution after obtaining an RMA, for repair which may involve replacing the damaged piece or fixing the defect.
Repair/replacement of the blemished/cosmetically defective products depends on the severity and/or the location of the defect. The customer must contact Omega Tactical Distribution within 30-days of receiving the product for any sort of compensation on blemished products. This date will be determined by the date that the tracking number that is provided by the carrier or delivery service shows delivery. This date is non-negotiable.
For repairs and/or replacements of products with functionality issues, the customer must receive an authorized RMA from Omega Tactical Distribution for the product before shipping it back or the return/package will not be approved for repair and the package will be rejected. If the product has been modified or disassembled in any way without the express written approval of Omega Tactical Distribution, the repair will not be approved. This includes taking the build to a gunsmith. If the product is received and we determine that it has been disassembled or modified without expressed permission from Omega Tactical Distribution, the repair will not be approved and the customer will be responsible for paying the return shipping prior to getting their product returned to them. If it has been within 30 days of the customer receiving the product, Omega Tactical Distribution Omega Tactical Distribution may approve a prepaid return label, which is only valid for seven business days, to be issued to the customer to send the product back for repair. Before a repair and RMA can be authorized, the customer will be asked to fill out a troubleshooting questionnaire. This must be done before the repair can be authorized. No repairs or exchanges will be accepted 60-days after delivery.
We strive to get orders out as quickly as possible however, some orders may take as many as several weeks. These orders include, FFL transfers, custom builds, and DYI Kits. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the “Availability” timeframe, but please refer to the tracking number that was emailed to you when the order was placed. The method of delivery for Free Shipping is USPS Priority. For orders that are “Returned To Sender”, upon arrival we will email the Customer that their order has been returned and that they have 24 hours to respond, if a response is not received within that time frame we will charge a 25% restock fee and subtract shipping costs, the remainder of the order will be credited to the Customer’s account. If a response is received the Customer will be responsible for the shipping cost of the second attempt to deliever. Please note that delivery time is also based upon “business” days.
Risk of Loss:
All items purchased from Delta Team Tactical are made pursuant to a shipment contact. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. As such if an order is lost in shipping, damaged, or is addressed wrong, it becomes a liability to you.
Because carriers are no longer offering delivery guarantees without shipping insurance, it is highly recommended that you purchase this with your order. If you choose to forego shipping insurance the risk of loss passes to you.
Although you assume the risk of loss when product is passed from our facilities to the carrier for any damaged or lost items, we are happy to file a claim for you. If you file a claim on your own, we are not obligated to replace or refund any orders. ALL claims only have 2-5 business days to be reported to the carriers and a claim officially filed. If we file a claim on your behalf, we must wait until the claim is processed by the carrier to determine whether your order is eligible to be reshipped or replacement parts will be sent to you. Often carriers, especially the USPS, will require the customer to bring in damaged packages or product to fully process your claim. If the customer fails to comply with these requirements, the order will not be compensated in any way from Delta Team Tactical or its associates.
If you need to cancel an order, please contact customer service within three (3) business days. Any orders that are not cancelled within the allotted time frame will be charged a 5%-15% restocking fee based on the percent of items picked to the order. A 1.75% merchant fee will be applied to all orders unless a special circumstance is applied. If a shipment is refused without cancelling it first, a 25% restocking fee and our shipping costs will not be refunded back to the customer. If you need to cancel a build or custom product and it has already been assembled you will not be refunded the build fee.
If a customer files a chargeback but keeps the product, we have the right to collect upon the product tthat is in the customer’s possession. Our collection fee is $25.00 and the chargeback fee is $25.00 totaling $50.00. We generally handle collections in house, but at times will hire a third party to do these collections. If we have to send a customer to collections, the customer is responsible for all costs that are charged to us. If an order that has a serialized part on it is charged back to us and the customer is still in possession of the serialized part, this is considered theft and is officially a stolen item and will be reported to the authorities and an official ATF report will be filed.
Refunds and Illegal Products:
Refunds are generally issued within three business days after we receive the product or cancel an order. Some may take longer depending on the time of year. If a customer orders a product that is deemed illegal in their city, county, or state, the order will be cancelled, and store credit will be issued. Customers are responsible for knowing the gun laws in their area. If for any reason an order needs to be cancelled and we cannot get a hold of the customer, we will issue store credit. ALL Credova orders that need to be refunded for any reason, without exception will be issued store credit.
Please not that we DO NOT ship serialized lowers to the state of California. If a serialized product is purchased and we have to cancel the order, store credit for that portion of the order will be issued.
DELTA TEAM TACTICAL IS A DAVIDSON DEFENSE AFFILIATE AND IS NOT AN FFL DEALER. ALL SERIALIZED PARTS/FIREARMS WILL BE DROP SHIPPED FROM THE DAVIDSON DEFENSE INC (a licensed FFL) 333 N State Street Orem, UT.
It is up to the customer to provide us with a Transfer Dealer’s FFL. A copy of the Transfer Dealer’s FFL can be sent to our Fax (801)228-1888 or Email [email protected] Orders older than thirty business days will automatically be cancelled with a 25% restocking fee.
We are not responsible for refunding orders when someone does not pass a background check. Serialized products and Firearm sales after they ship are NON-REFUNDABLE/RETURNABLE.
Serialized products are subject to a $4.00 NON-REFUNDABLE handling fee.
There are certain persons who cannot legally receive or possess a firearm. These include:
1. Has been convicted in any court of a crime punishable by imprisonment for a term exceeding 1 year;
2. Is a fugitive from justice;
3. Is an unlawful user of or addicted to any controlled substance;
4. Has been adjudicated as a mental defective or has been committed to a mental institution;
5. Is an alien illegally or unlawfully in the United States or an alien admitted to the United States under a nonimmigrant visa;
6. Has been discharged from the Armed Forces under dishonorable conditions;
7. Having been a citizen of the United States has renounced his or her citizenship;
8. Is subject to a court order that restrains the person from harassing, stalking, or threatening an intimate partner or child of such intimate partner; or
9. Has been convicted of a misdemeanor crime of domestic violence
10. Cannot lawfully receive, possess, ship, or transport a firearm. [18 U.S.C. 922(g) and (n), 27 CFR 478.32].
Any non-licensee (FFL) will have to have any and all firearms (rifles, pistols, receivers, and other serialized parts) shipped to an FFL NOTE: IT IS A FEDERAL CRIME TO SHIP ANY FIREARM TO A NONLICENSEE (FFL).
ALL FIREARMS BOUGHT FROM DELTA TEAM TACTICAL WILL BE DROP SHIPPED FROM DAVIDSON DEFENSE INC.
All licensed firearm dealers will receive a copy of Davidson Defenses INC'S FFL with all orders. All licensed dealers purchasing from DELTA TEAM TACTICAL will need to supply a copy of their current FFL.
Note: NO FIREARMS WILL BE SHIPPED UNTIL WE RECEIVE A COPY OF THE FFL TRANSFER DEALER (FOR NON-LICENSED DEALERS). Shipment times start after this information is received.
Please contact FFL customer service at [email protected] or call (855)664-9737 with any questions.
PLEASE NOTE that only questions regarding your FFL order will be addressed when calling the FFL Customer service number.
Send all FFL info to [email protected] or fax (801)228-1888 with you order number for faster service.
· Davidson Defense INC will not ship ANY items to the District of Columbia (Washington D.C.).
· Davidson Defense INC will not ship ANY serialized items to the state of Massachusetts.
· Davidson Defense INC will not ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois
· Illinois: All handguns having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 800 degrees Fahrenheit are prohibited.
· Minnesota: All handguns having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 1,000 degrees Fahrenheit, of any material having an ultimate tensile strength of less than 55,000 pounds per square inch, and of any powdered metal having a density of less than 7.5 grams per cubic centimeter are prohibited.
· Davidson Defense INC will not ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Cook County, Illinois.
· Davidson Defense INC will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.
· NO firearms sales to Puerto Rico
· Stripped lower receivers will NOT be shipped to the following states:
o Colorado (Boulder, Denver, Vail)
· Complete AR and AK receivers will NOT be shipped to the following states:
o Colorado (Boulder, Denver, Vail)
o New Jersey
o New York
· Non-Compliant AR & AK models will NOT be shipped to the following states:
o California (No “assault weapons” can be shipped.)
o Colorado (Boulder, Denver, Vail)
o New Jersey
o New York
QUESTIONS ABOUT SHIPPING ON FIREARMS EMAIL [email protected] Allow up to 3-5 business days for additional processing.